Our goal is a world in which all children and adolescents have the right to have their voice heard in life situations that affect them, and whenever their rights are violated.
The ANAR Phoneline and Chat comprises three departments working in coordination to offer youngsters the best possible guidance:
Professional psychologists specialising in childhood and adolescence.
All requests for help are handled by psychologists who dedicate the time required to each request, exploring, evaluating and counselling the child in pursuit of a solution to their problem, and referring them to support from the key figures in their lives, wherever possible.
Comprising trained social workers specialising in childhood and adolescence.
There are certain situations where the solution to a particular problem requires activation of the network of child support resources in place in the local town, region, or anywhere in Spain.
Depending on the needs raised, we use our resource guide to contact Social Services, Child Protection, Health Centres, Initial Fostering Centres, other charities, etc.
Comprising legal graduates, trained and specialising in childhood and adolescence.
They offer advice about the laws and rights applicable to children and teenagers, tailoring their language to the youngsters’ level of comprehension. If there is an adult available to help the child, they explain the steps to follow and the legal measures to be taken.
Where necessary, we act directly in close cooperation with the responsible authorities, such as the State Attorney for Children, Police and Civil Guard.
When a youngster phones us, the ANAR team of professionals will resolve the case according to the situation raised, based on three levels:
We offer psychological guidance and work with each youngster to resolve their problem, drawing on support from the key figures in their lives (parents, grandparents, other relatives, teachers, etc.).
If the problem cannot be resolved within the context of the child and their family, they will be given guidance and referred to the applicable social, educational, healthcare, police and/or legal resources in each case.
if no one close to them can help and there is a situation of risk or abandonment, maltreatment, sexual abuse or any other emergency situation, we pass the case on to the responsible bodies or authorities: child protection service, emergency service phoneline, law enforcement agencies, etc., and subsequently follow up the case.
The ANAR Phoneline has developed cooperation networks with all public and private bodies guaranteeing a solution to the problems affecting each youngster.
DONATE